Companies, large and small are using
Xurmo to improve decision making and
create long-term impact. But across all
industries, decision makers face the kind of
problems that machine learning excels at
solving. Problems like churn, fraud and
predictve analysis.
IT & ITeS
BUSINESS CHALLENGE
The client wanted to be able to categorize comments made by users in their support forum into one of about 6,000 categories across five levels automatically.
XURMO SOLUTION
Using Xurmo's Text Analytics and Machine Learning Suites the client was able to apply these operations, build models for various hypotheses, and quickly test them. To automatically classify the comments, text processing operations were required to break down the text into individual tokens, apply Feature Reduction to remove unnecessary words/phrases, and build a taxonomy. Along with this, machine learning algorithms were required to detect patterns in the volume of data.
BUSINESS IMPACT
A robust Machine Learning Model that could adapt to new patterns in the data
Insights from comments allowed the client to identify common flaws & their fixes for their products
