Companies, large and small are using
Xurmo to improve decision making and
create long-term impact. But across all
industries, decision makers face the kind of
problems that machine learning excels at
solving. Problems like churn, fraud and
A customer in the KPO industry was having trouble managing the information that was being generated by their analysts. Insights gleaned by analysts via their experiences weren't being captured, documents pertaining to projects were stored on individual analysts systems, and there was loss of information due to employee churn. The problems caused by these information silos were enhanced by the global operations of the client.
Using INSIGHT, a Knowledge Discovery application built on Xurmo, the client was able to remove the barriers to the information. Insight was able to parse emails, chats, documents from both local machines and CMS systems, and other Meta data to be able to recommend the People, Documents and Conversations that could answer a user's query.
Analysts were more efficient,thus reducing costs and turnaround times for projects by 60%